Refund policy
REFUND POLICY
Returns & Refunds
We want you to be happy with your Defrova purchase. If you're not, you can return it within 30 days of delivery.
How to return
- Email us at support@defrova.com within 30 days of delivery with your order number and the reason for the return.
- We'll reply with return instructions and the return address.
- Send the item back with tracking. Items should be in their original condition and packaging.
Once we receive and inspect the item, we'll refund your original payment method within 5–10 business days. Original shipping is free, so nothing is deducted for it. Return shipping costs are paid by the customer unless the item arrived damaged or defective.
Damaged, defective or wrong item
If your order arrives damaged, doesn't work, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo or short video. We'll send a replacement or refund you in full, and cover the return shipping if it's needed.
Not eligible
Items damaged through misuse or normal wear, and items returned after 30 days, can't be refunded. Defrova is designed for frost and light snow; thick, frozen-on ice may need extra time or a de-icer and isn't a defect.
Cancellations
To cancel an order, email us as soon as possible. We can cancel it only if it hasn't shipped yet.
Contact
Questions? Email support@defrova.com